Who we are
Melkiers4Health is an authorised distributor for Royal Prestige® Innove Cookware with operations in the UK. Our brand is dedicated to delivering high-performance kitchenware that champions healthy cooking and sustainable living. Through our innovative product designs and commitment to quality, we have positioned our company as a trusted name in the cookware industry.
Who Do We Share Personal Information With & Why
We may share information with Royal Prestige® Innove Cookware. If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent. For information about how Buyline process your information please visit:
https://www.buyline.co.uk/privacy-policy/: Privacy PolicyCustomer Satisfaction
If you are not satisfied with any aspect of our service or products please tell us about your issue. Step-by-Step Complaints Procedure.
If you’re not completely happy with our service we’d like to hear about it – that way we can do something to put it right. We want to: • Make it easy for you to tell us what went wrong • Give your complaint the attention it deserves • Resolve your complaint fairly without delay • Make sure you are satisfied with how your complaint was resolved
How & Where To Complain
If you are not satisfied with any aspect of our service or products you can tell us about your complaint by contacting the Royal Prestige Dealership from whom you purchased your Royal Prestige product, using the contact details overleaf in the following ways:
• In person – call into our Dealership
• In writing or email – write to your Dealership
• By telephone – call your Dealership during office hours
How Long Will It Take
We aim to resolve your complaint straight away but if we can’t we will write to you within 5 business days to tell you: • Why we have not resolved your complaint • Who is dealing with your complaint • When we will contact you again
We will usually resolve your complaint quickly but if it is complex it may take longer. We will keep you informed on a regular basis but if you
feel that your complaint is not being progressed to your satisfaction you can contact the
Royal Prestige UK:
Telephone us on 020 8491 3422, email: support@innoveuk.com or alternatively write to us at:
544-546 Ley Street, Ilford, Essex IG2 7DB
If we cannot reach agreement with you within 8 weeks we will:
• Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision (OR) • Issue our final decision letter which will explain our final position
The Financial Ombudsman Service (FOS)
Our aim is to resolve all complaints internally. However if after receiving our final decision letter or if 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown overleaf.
Please note only complaints relating to the sale of financial services should be referred to FOS.
Therefore the information below only applies to you if you paid for your Royal Prestige product using a consumer finance product.
Financial Ombudsman Service
If you want the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.
The Financial Ombudsman Service, Exchange Tower, London E14 9SR Or you can telephone them on: 0800 023 4567 Or email them at: complaint.info@financial-ombudsman.org.uk
Further helpful information can be obtained from visiting the Financial Ombudsman Service web site at